So far its a fail.
1. We tried to file a claim online about the laptop power plug in thing being jacked up...and it said the laptop was not registered.
2. We tried to register the laptop and it said we had to call customer support.
3. We call customer support and they claim our year warranty is expired.
(We bought it at the end of February 2009. Our extended warranty claims they will not repair anything that should be covered by the manufacturer's warranty.)
Oh an the issue (loose thing where we plug in the power cord) is a COSMETIC issue. Yet it broke our power cord.
(and the AC adapter is not covered because its not NORMAL WEAR AND TEAR)
(AND THERE WAS A FREAKING RECALL so they won't cover the issue anyway. We didn't find out about the recall because we 'weren't registered')
Total freaking crap.
Today is a day for swearing. This whole thing is the last straw.
Daniel even got so mad he yelled at her and when they finished the conversation he threw the phone. I really want to scream and yell at people except that takes way too much effort. I really just want to swear a lot.